FAQ

Frequently Asked Questions & Answers

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52 articles in this collection
Written by Mor Mester, Andrea, and Akram Krayem
My Account

What is included in my Free trial?

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Written by Andrea
Updated over a week ago

Where can I set up a default sender email address?

Set up a default sender email address for your email campaigns and automations.
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Written by Akram Krayem
Updated over a week ago

How to Set up DKIM and SPF records in Automizy

DKIM and SPF authentication are critical to the delivery of your campaigns. It increases your email deliverability.
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Written by Akram Krayem
Updated over a week ago

How to set up SPF for my sending domains?

Authorize the Automizy email servers to send emails from your domain to make sure your emails land in the inbox.
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Written by Akram Krayem
Updated over a week ago

How to merge SPF records?

Learn how to merge Automizy SPF records with your existing ones.
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Written by Akram Krayem
Updated over a week ago

Can I set up DMARC in Automizy?

DMARC is used to avoid phishing emails that could be sent in your brand’s name.
Mor Mester avatar
Written by Mor Mester
Updated over a week ago

How to set up DKIM for my sending domains?

Improve email deliverability and prevent your emails from landing in the spam folder by setting up DKIM authentication.
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Written by Akram Krayem
Updated over a week ago

How to create an API Token

Create new API tokens to integrate third party apps with your Automizy account.
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Written by Akram Krayem
Updated over a week ago

Can I use Automizy to send cold emails?

You can't, Automizy is for permission-based email marketing. Read the article for a detailed explanation.
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Written by Akram Krayem
Updated over a week ago

Do I need to set up Double Opt-In in Automizy?

No, you don't. It's not required by GDPR, but some regional law requires it like the CASL laws in Canada.
Mor Mester avatar
Written by Mor Mester
Updated over a week ago

How to Invite Colleagues?

Invite your colleagues to manage campaigns, send emails, and launch automations.
Andrea avatar
Written by Andrea
Updated over a week ago

Is it possible to have multiple sending domains per account?

Learn how to set up different sending domains per account in Automizy.
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Written by Akram Krayem
Updated over a week ago

How to change my password and profile details?

Find how to change your password and update your profile details.
Andrea avatar
Written by Andrea
Updated over a week ago

How to create a subaccount?

Create subaccounts to manage different departments at your company or create separate accounts for your clients.
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Written by Akram Krayem
Updated over a week ago

What is the difference between sub-accounts and main accounts?

Learn the difference between a sub-account and the main account and what access or limitations both have.
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Written by Akram Krayem
Updated over a week ago

How to distribute contact limits between accounts?

Easily manage sub-accounts and distribute your contact limit.
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Written by Akram Krayem
Updated over a week ago
Contact Management

What is a CSV file?

Understand the format of the CSV file you use to import your contact list in Automizy.
Andrea avatar
Written by Andrea
Updated over a week ago

Do unsubscribed, bounced, or duplicated contacts count in my contact limit?

Shortly, no. Read more to learn how we handle your unsubscribed, bounce, or duplicated contacts.
Andrea avatar
Written by Andrea
Updated over a week ago

How to import Contact Tags into Automizy?

Have a look on the step-by-step process on how to import your contacts tags into Automizy.
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Written by Akram Krayem
Updated over a week ago

Can I use Profile Pages as a CRM?

As an essential CRM function, you can manage your customer data, interactions, and processes with ease.
Andrea avatar
Written by Andrea
Updated over a week ago

Which date formats can I use for date type custom fields?

A list of accepted date formats that can be used for contacts in Automizy.
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Written by Andrea
Updated over a week ago

What happens if a user subscribes to a newsletter where he/she is already subscribed?

Find our what happens when an existing subscriber, opt-in again to your email list.
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Written by Akram Krayem
Updated over a week ago

Manage Contacts' Lists Preferences

Allow subscribers to manage their preferences and choose which lists to display for your contacts.
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Written by Andrea
Updated over a week ago

How to manage or export multiple contacts?

Export, copy and move contacts from one list to another.
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Written by Andrea
Updated over a week ago

Can I customize the unsubscribe page?

Customize your unsubscribe page and to change unsubscribers mind or say goodbye.
Andrea avatar
Written by Andrea
Updated over a week ago

What does it mean that contact limit reached?

Increase your contact limit and have your account ready for larger contact lists.
Andrea avatar
Written by Andrea
Updated over a week ago

How to find contacts who clicked your campaign and export them to CSV

Segment your contacts based on their activity to identify your engaged leads.
Andrea avatar
Written by Andrea
Updated over a week ago

Do I need to validate my contact list before registering for Automizy? Why?

You're not required to validate your contact list before registering for Automizy.
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Written by Akram Krayem
Updated over a week ago
Email

How to insert an unsubscribe link to my emails?

Place manually your unsubscribe link to your emails templates.
Andrea avatar
Written by Andrea
Updated over a week ago

The links are not tracked in my emails. Why?

Link clicks are not tracked in your emails if you're using URL shorteners. Also, you risk landing your emails in spam.
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Written by Mor Mester
Updated over a week ago

Why can emails display as “on behalf of” or “via”?

Understand the difference between email sent "on behalf of" or "via" displayed in subscribers' inboxes.
Andrea avatar
Written by Andrea
Updated over a week ago

Why is the formatting of my test emails broken?

Browser extensions sometimes break the formatting of test emails sent from the preview step. It doesn't effect live email sending.
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Written by Akram Krayem
Updated over a week ago

How to add 😍 Emojis to your subject lines and email body?

Add an emoji to your subject line to make your email standout in an inbox and make it a bit more visual.
Andrea avatar
Written by Andrea
Updated over a week ago

How to add Personalizations to your subject lines and email body?

Personalizing your email subject line and email copy increase subscribers' engagement and improve their overall experience with your brand.
Andrea avatar
Written by Andrea
Updated over a week ago

Why my images looks bad in Outlook?

Learn about the factors that are affecting your email formatting when previewed on Outlook.
Andrea avatar
Written by Andrea
Updated over a week ago

How to send files in emails?

Automizy doesn't support file sharing as it affects your deliverability and performance. Learn how to send files in emails in Automizy.
Andrea avatar
Written by Andrea
Updated over a week ago

How do I add a video to my email?

Ways to add a video to your email without increasing your email size and harming your deliverability rates.
Andrea avatar
Written by Andrea
Updated over a week ago

Why my test emails go to the spam folder?

Read about the 4 reasons that are making your preview email land in spam folder.
Andrea avatar
Written by Andrea
Updated over a week ago

How to avoid landing in the spam or junk folder?

Learn about the 3 factors that affect your email deliverability to avoid landing your emails is spam or junk folders.
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Written by Akram Krayem
Updated over a week ago

Why my links don't work in test emails?

To track all clicks in your email, Automizy adds a tracking code to each link only in the live version of email campaigns.
Andrea avatar
Written by Andrea
Updated over a week ago

Why custom fields do not work in test emails?

If you send a preview email to an address that's not included in any email list, the custom field will be replaced with field's short-code.
Andrea avatar
Written by Andrea
Updated over a week ago

How to create and save my own email template?

Stay in-brand with Automizy's email templates manager. Save your time and re-use saved templates for your campaigns.
Andrea avatar
Written by Andrea
Updated over a week ago