FAQ

What is included in my Free trial?

Written by Andrea
Updated over a week ago

Where can I setup a default sender email address?

Written by Andrea
Updated over a week ago

How to set up SPF for my sending domains?

Authorize the Automizy email servers to send emails from your domain to make sure your emails land in the inbox.

Written by Mor Mester
Updated over a week ago

Can I set up DMARC in Automizy?

DMARC is used to avoid phishing emails that could be sent in your brand’s name.

Written by Mor Mester
Updated over a week ago

How to set up DKIM for my sending domains?

Improve email deliverability and prevent your emails from landing in the spam folder by setting up DKIM authentication.

Written by Mor Mester
Updated over a week ago

Can I use Automizy to send cold emails?

You can't, Automizy is for permission based email marketing. Read the article for a detailed explaination.

Written by Mor Mester
Updated over a week ago

Do I need to set up Double Opt-In in Automizy?

No, you don't. It's not required by GDPR, but some regional law requires it like the CASL laws in Canada.

Written by Mor Mester
Updated over a week ago

How to Invite Colleagues?

Written by Andrea
Updated over a week ago

Is it possible to have multiple sending domains per account?

Written by Akram Krayem
Updated over a week ago

How to change my password and profile details?

Written by Andrea
Updated over a week ago

How to create a sub account?

Written by Andrea
Updated over a week ago

How does Mizy's Subject Line Tester work?

Written by Andrea
Updated over a week ago

What is a CSV file?

Written by Andrea
Updated over a week ago

How to import Contact Tags into Automizy?

Have a look on the step-by-step process on how to import your contacts tags into Automizy.

Written by Akram Krayem
Updated over a week ago

Can I use Profile Pages as a CRM?

Written by Andrea
Updated over a week ago

Do unsubscribed, bounced or duplicated contacts count towards my contact limit?

Written by Andrea
Updated over a week ago

Manage Preferences for Multiple Lists

Written by Andrea
Updated over a week ago

How to manage or export multiple contacts?

Written by Andrea
Updated over a week ago

Can I customize unsubscribe page?

Written by Andrea
Updated over a week ago

What does it mean that contact limit reached?

Written by Andrea
Updated over a week ago

How to find contacts who clicked your campaign and export them to CSV

Written by Andrea
Updated over a week ago

How to insert an unsubscribe link to my emails?

Written by Andrea
Updated over a week ago

What does it mean that email limit reached?

Written by Andrea
Updated over a week ago

Why can emails display as “on behalf of” or “via”?

Written by Andrea
Updated over a week ago

The links are not tracked in my emails. Why?

Link clicks are not tracked in your emails if you're using URL shorteners. Also, you risk landing your emails in spam.

Written by Mor Mester
Updated over a week ago

Why is the formatting of my test emails broken?

Browser extensions sometimes break the formatting of test emails sent from the preview step. It doesn't effect live email sending.

Written by Akram Krayem
Updated over a week ago

How to add 😍 Emojis to your subject lines and email body?

Written by Andrea
Updated over a week ago

How to add Personalizations to your subject lines and email body?

Written by Andrea
Updated over a week ago

Why my images looks bad in Outlook?

Written by Andrea
Updated over a week ago

How to send files in emails?

Written by Andrea
Updated over a week ago

How do I add a video to my email

Written by Andrea
Updated over a week ago

Why my test emails go to the spam folder?

Written by Andrea
Updated over a week ago

How to avoid landing in the spam or junk folder?

Learn about the 3 factors that affect your email deliverability to avoid landing your emails is spam or junk folders.

Written by Akram Krayem
Updated over a week ago

Why my links don't work in test emails?

Written by Andrea
Updated over a week ago

Why custom fields do not work in test emails?

Written by Andrea
Updated over a week ago

How to make my own email template?

Written by Andrea
Updated over a week ago

What happens when I edit or pause my Automation?

Written by Andrea
Updated over a week ago

A contact went down the wrong path in an If/Else statement after they opened an automation email. Why?

Written by Andrea
Updated over a week ago

How to add GDPR checkbox to your form?

Written by Andrea
Updated over a week ago

Can the Automizy Form tag my contacts?

Written by Andrea
Updated over a week ago

How to turn off default abandoned cart email in Shopify

Written by Andrea
Updated over a week ago

Where can I find my invoices?

Written by Andrea
Updated over a week ago

How to change my billing info?

Written by Andrea
Updated over a week ago

Can my account be closed because of spam complaints?

Written by Andrea
Updated over a week ago

Is there any email content considered inappropriate?

Written by Andrea
Updated over a week ago