Group 65
Go to Automizy
All Collections
FAQ
FAQ
Frequently Asked Questions & Answers
51 articles in this collection
Written by
Mor Mester,
Andrea,
and
Akram Krayem
My Account
What is included in my Free trial?
Written by
Andrea
Updated over a week ago
Where can I set up a default sender email address?
Set up a default sender email address for your email campaigns and automations.
Written by
Akram Krayem
Updated over a week ago
How to Set up DKIM and SPF records in Automizy
DKIM and SPF authentication are critical to the delivery of your campaigns. It increases your email deliverability.
Written by
Akram Krayem
Updated over a week ago
How to set up SPF for my sending domains?
Authorize the Automizy email servers to send emails from your domain to make sure your emails land in the inbox.
Written by
Akram Krayem
Updated over a week ago
How to merge SPF records?
Learn how to merge Automizy SPF records with your existing ones.
Written by
Akram Krayem
Updated over a week ago
Can I set up DMARC in Automizy?
DMARC is used to avoid phishing emails that could be sent in your brand’s name.
Written by
Mor Mester
Updated over a week ago
How to set up DKIM for my sending domains?
Improve email deliverability and prevent your emails from landing in the spam folder by setting up DKIM authentication.
Written by
Akram Krayem
Updated over a week ago
How to create an API Token
Create new API tokens to integrate third party apps with your Automizy account.
Written by
Akram Krayem
Updated over a week ago
Can I use Automizy to send cold emails?
You can't, Automizy is for permission-based email marketing. Read the article for a detailed explanation.
Written by
Akram Krayem
Updated over a week ago
Do I need to set up Double Opt-In in Automizy?
No, you don't. It's not required by GDPR, but some regional law requires it like the CASL laws in Canada.
Written by
Mor Mester
Updated over a week ago
How to Invite Colleagues?
Invite your colleagues to manage campaigns, send emails, and launch automations.
Written by
Andrea
Updated over a week ago
Is it possible to have multiple sending domains per account?
Learn how to set up different sending domains per account in Automizy.
Written by
Akram Krayem
Updated over a week ago
How to change my password and profile details?
Find how to change your password and update your profile details.
Written by
Andrea
Updated over a week ago
How to create a subaccount?
Create subaccounts to manage different departments at your company or create separate accounts for your clients.
Written by
Akram Krayem
Updated over a week ago
What is the difference between sub-accounts and main accounts?
Learn the difference between a sub-account and the main account and what access or limitations both have.
Written by
Akram Krayem
Updated over a week ago
How to distribute contact limits between accounts?
Easily manage sub-accounts and distribute your contact limit.
Written by
Akram Krayem
Updated over a week ago
Artificial Intelligence
How does Mizy's Subject Line Tester work?
Have a look behind the curtains to understand how our email subject line work.
Written by
Andrea
Updated over a week ago
Contact Management
What is a CSV file?
Understand the format of the CSV file you use to import your contact list in Automizy.
Written by
Andrea
Updated over a week ago
Do unsubscribed, bounced, or duplicated contacts count in my contact limit?
Shortly, no. Read more to learn how we handle your unsubscribed, bounce, or duplicated contacts.
Written by
Andrea
Updated over a week ago
How to import Contact Tags into Automizy?
Have a look on the step-by-step process on how to import your contacts tags into Automizy.
Written by
Akram Krayem
Updated over a week ago
Can I use Profile Pages as a CRM?
As an essential CRM function, you can manage your customer data, interactions, and processes with ease.
Written by
Andrea
Updated over a week ago
Which date formats can I use for date type custom fields?
A list of accepted date formats that can be used for contacts in Automizy.
Written by
Andrea
Updated over a week ago
What happens if a user subscribes to a newsletter where he/she is already subscribed?
Find our what happens when an existing subscriber, opt-in again to your email list.
Written by
Akram Krayem
Updated over a week ago
Manage Contacts' Lists Preferences
Allow subscribers to manage their preferences and choose which lists to display for your contacts.
Written by
Andrea
Updated over a week ago
How to manage or export multiple contacts?
Export, copy and move contacts from one list to another.
Written by
Andrea
Updated over a week ago
Can I customize the unsubscribe page?
Customize your unsubscribe page and to change unsubscribers mind or say goodbye.
Written by
Andrea
Updated over a week ago
What does it mean that contact limit reached?
Increase your contact limit and have your account ready for larger contact lists.
Written by
Andrea
Updated over a week ago
How to find contacts who clicked your campaign and export them to CSV
Segment your contacts based on their activity to identify your engaged leads.
Written by
Andrea
Updated over a week ago
Do I need to validate my contact list before registering for Automizy? Why?
You're not required to validate your contact list before registering for Automizy.
Written by
Akram Krayem
Updated over a week ago
Email
How to insert an unsubscribe link to my emails?
Place manually your unsubscribe link to your emails templates.
Written by
Andrea
Updated over a week ago
The links are not tracked in my emails. Why?
Link clicks are not tracked in your emails if you're using URL shorteners. Also, you risk landing your emails in spam.
Written by
Mor Mester
Updated over a week ago
Why can emails display as “on behalf of” or “via”?
Understand the difference between email sent "on behalf of" or "via" displayed in subscribers' inboxes.
Written by
Andrea
Updated over a week ago
Why is the formatting of my test emails broken?
Browser extensions sometimes break the formatting of test emails sent from the preview step. It doesn't effect live email sending.
Written by
Akram Krayem
Updated over a week ago
How to add 😍 Emojis to your subject lines and email body?
Add an emoji to your subject line to make your email standout in an inbox and make it a bit more visual.
Written by
Andrea
Updated over a week ago
How to add Personalizations to your subject lines and email body?
Personalizing your email subject line and email copy increase subscribers' engagement and improve their overall experience with your brand.
Written by
Andrea
Updated over a week ago
Why my images looks bad in Outlook?
Learn about the factors that are affecting your email formatting when previewed on Outlook.
Written by
Andrea
Updated over a week ago
How to send files in emails?
Automizy doesn't support file sharing as it affects your deliverability and performance. Learn how to send files in emails in Automizy.
Written by
Andrea
Updated over a week ago
How do I add a video to my email?
Ways to add a video to your email without increasing your email size and harming your deliverability rates.
Written by
Andrea
Updated over a week ago
Why my test emails go to the spam folder?
Read about the 4 reasons that are making your preview email land in spam folder.
Written by
Andrea
Updated over a week ago
How to avoid landing in the spam or junk folder?
Learn about the 3 factors that affect your email deliverability to avoid landing your emails is spam or junk folders.
Written by
Andrea
Updated over a week ago
Why my links don't work in test emails?
To track all clicks in your email, Automizy adds a tracking code to each link only in the live version of email campaigns.
Written by
Andrea
Updated over a week ago
Why custom fields do not work in test emails?
If you send a preview email to an address that's not included in any email list, the custom field will be replaced with field's short-code.
Written by
Andrea
Updated over a week ago
How to create and save my own email template?
Stay in-brand with Automizy's email templates manager. Save your time and re-use saved templates for your campaigns.
Written by
Andrea
Updated over a week ago
Automation
A contact went down the wrong path in a condition statement after they opened an automation email. Why?
Email automation works is a linear order, include waiting periods before Conditions to provide contacts with time to interact with emails.
Written by
Andrea
Updated over a week ago
What happens when I edit or pause my Automation?
When an automation is paused new contacts can't enter it, and existing contacts remain in the part of the automation they've reached.
Written by
Andrea
Updated over a week ago
Form
How to add GDPR checkbox to your form?
Collect subscribers' consent to make sure you're email marketing is GDPR compliant. See how to add a checkbox in your forms.
Written by
Andrea
Updated over a week ago
Can the Automizy Form tag my contacts?
Add a tag to form submitters to identify your subscribers' interests and keeping track of their opt-in source.
Written by
Andrea
Updated over a week ago
Billing
Where can I find my invoices?
Written by
Andrea
Updated over a week ago
How to change my billing info?
Written by
Andrea
Updated over a week ago
GDPR & Policy
Can my account be closed because of spam complaints?
Yes, as a permission- email software, Automizy has zero tolerance regarding spam issues.
Written by
Andrea
Updated over a week ago
Is there any email content considered inappropriate?
List of prohibited content that goes against Automizy's terms of services.
Written by
Andrea
Updated over a week ago