FAQ

What is included in my Free trial?

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Updated over a week ago

Where can I set up a default sender email address?

Set up a default sender email address for your email campaigns and automations.

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I forgot my password, how can I get a new one?

Reset your password and create a new one to sign in.

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How to Set up DKIM and SPF records in Automizy

DKIM and SPF authentication are critical to the delivery of your campaigns. It increases your email deliverability.

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How to set up SPF for my sending domains?

Authorize the Automizy email servers to send emails from your domain to make sure your emails land in the inbox.

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How to merge SPF records?

Learn how to merge Automizy SPF records with your existing ones.

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Can I set up DMARC in Automizy?

DMARC is used to avoid phishing emails that could be sent in your brand’s name.

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How to set up DKIM for my sending domains?

Improve email deliverability and prevent your emails from landing in the spam folder by setting up DKIM authentication.

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How to create an API Token

Create new API tokens to integrate third party apps with your Automizy account.

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Can I use Automizy to send cold emails?

You can't, Automizy is for permission-based email marketing. Read the article for a detailed explanation.

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Do I need to set up Double Opt-In in Automizy?

No, you don't. It's not required by GDPR, but some regional law requires it like the CASL laws in Canada.

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How to Invite Colleagues?

Invite your colleagues to manage campaigns, send emails, and launch automations.

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Is it possible to have multiple sending domains per account?

Learn how to set up different sending domains per account in Automizy.

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How to change my password and profile details?

Find how to change your password and update your profile details.

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How to create a subaccount?

Create subaccounts to manage different departments at your company or create separate accounts for your clients.

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What is the difference between sub-accounts and main accounts?

Learn the difference between a sub-account and the main account and what access or limitations both have.

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How to distribute contact limits between accounts?

Easily manage sub-accounts and distribute your contact limit.

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How does Mizy's Subject Line Tester work?

Have a look behind the curtains to understand how our email subject line work.

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What is a CSV file?

Understand the format of the CSV file you use to import your contact list in Automizy.

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Do unsubscribed, bounced, or duplicated contacts count in my contact limit?

Shortly, no. Read more to learn how we handle your unsubscribed, bounce, or duplicated contacts.

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How to import Contact Tags into Automizy?

Have a look on the step-by-step process on how to import your contacts tags into Automizy.

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Can I use Profile Pages as a CRM?

As an essential CRM function, you can manage your customer data, interactions, and processes with ease.

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Which date formats can I use for date type custom fields?

A list of accepted date formats that can be used for contacts in Automizy.

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What happens if a user subscribes to a newsletter where he/she is already subscribed?

Find our what happens when an existing subscriber, opt-in again to your email list.

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Manage Contacts' Lists Preferences

Allow subscribers to manage their preferences and choose which lists to display for your contacts.

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How to manage or export multiple contacts?

Export, copy and move contacts from one list to another.

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Can I customize the unsubscribe page?

Customize your unsubscribe page and to change unsubscribers mind or say goodbye.

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What does it mean that contact limit reached?

Increase your contact limit and have your account ready for larger contact lists.

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How to find contacts who clicked your campaign and export them to CSV

Segment your contacts based on their activity to identify your engaged leads.

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Do I need to validate my contact list before registering for Automizy? Why?

You're not required to validate your contact list before registering for Automizy.

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Updated over a week ago

How to insert an unsubscribe link to my emails?

Place manually your unsubscribe link to your emails templates.

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The links are not tracked in my emails. Why?

Link clicks are not tracked in your emails if you're using URL shorteners. Also, you risk landing your emails in spam.

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Why can emails display as “on behalf of” or “via”?

Understand the difference between email sent "on behalf of" or "via" displayed in subscribers' inboxes.

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Why is the formatting of my test emails broken?

Browser extensions sometimes break the formatting of test emails sent from the preview step. It doesn't effect live email sending.

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How to add 😍 Emojis to your subject lines and email body?

Add an emoji to your subject line to make your email standout in an inbox and make it a bit more visual.

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How to add Personalizations to your subject lines and email body?

Personalizing your email subject line and email copy increase subscribers' engagement and improve their overall experience with your brand.

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Why my images looks bad in Outlook?

Learn about the factors that are affecting your email formatting when previewed on Outlook.

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How to send files in emails?

Automizy doesn't support file sharing as it affects your deliverability and performance. Learn how to send files in emails in Automizy.

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How do I add a video to my email?

Ways to add a video to your email without increasing your email size and harming your deliverability rates.

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Why my test emails go to the spam folder?

Read about the 4 reasons that are making your preview email land in spam folder.

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How to avoid landing in the spam or junk folder?

Learn about the 3 factors that affect your email deliverability to avoid landing your emails is spam or junk folders.

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Why my links don't work in test emails?

To track all clicks in your email, Automizy adds a tracking code to each link only in the live version of email campaigns.

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Updated over a week ago

Why custom fields do not work in test emails?

If you send a preview email to an address that's not included in any email list, the custom field will be replaced with field's short-code.

Written by Eva Kriegel
Updated over a week ago

How to create and save my own email template?

Stay in-brand with Automizy's email templates manager. Save your time and re-use saved templates for your campaigns.

Written by Eva Kriegel
Updated over a week ago

A contact went down the wrong path in a condition statement after they opened an automation email. Why?

Email automation works is a linear order, include waiting periods before Conditions to provide contacts with time to interact with emails.

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Updated over a week ago

What happens when I edit or pause my Automation?

When an automation is paused new contacts can't enter it, and existing contacts remain in the part of the automation they've reached.

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Updated over a week ago

How to add GDPR checkbox to your form?

Collect subscribers' consent to make sure you're email marketing is GDPR compliant. See how to add a checkbox in your forms.

Written by Eva Kriegel
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Can the Automizy Form tag my contacts?

Add a tag to form submitters to identify your subscribers' interests and keeping track of their opt-in source.

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Where can I find my invoices?

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How to change my billing info?

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Can my account be closed because of spam complaints?

Yes, as a permission- email software, Automizy has zero tolerance regarding spam issues.

Written by Eva Kriegel
Updated over a week ago

Is there any email content considered inappropriate?

List of prohibited content that goes against Automizy's terms of services.

Written by Eva Kriegel
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