FAQ

Frequently Asked Questions & Answers

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45 articles in this collection
Written by Mor Mester, Andrea, and Akram Krayem
Email

How to insert an unsubscribe link to my emails?

Andrea avatar
Written by Andrea
Updated over a week ago

What does it mean that email limit reached?

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Written by Andrea
Updated over a week ago

Why can emails display as “on behalf of” or “via”?

Andrea avatar
Written by Andrea
Updated over a week ago

The links are not tracked in my emails. Why?

Link clicks are not tracked in your emails if you're using URL shorteners. Also, you risk landing your emails in spam.
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Written by Mor Mester
Updated over a week ago

Why is the formatting of my test emails broken?

Browser extensions sometimes break the formatting of test emails sent from the preview step. It doesn't effect live email sending.
Akram Krayem avatar
Written by Akram Krayem
Updated over a week ago

How to add 😍 Emojis to your subject lines and email body?

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Written by Andrea
Updated over a week ago

How to add Personalizations to your subject lines and email body?

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Written by Andrea
Updated over a week ago

Why my images looks bad in Outlook?

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Written by Andrea
Updated over a week ago

How to send files in emails?

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Written by Andrea
Updated over a week ago

How do I add a video to my email

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Written by Andrea
Updated over a week ago

Why my test emails go to the spam folder?

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Written by Andrea
Updated over a week ago

How to avoid landing in the spam or junk folder?

Learn about the 3 factors that affect your email deliverability to avoid landing your emails is spam or junk folders.
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Written by Akram Krayem
Updated over a week ago

Why my links don't work in test emails?

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Written by Andrea
Updated over a week ago

Why custom fields do not work in test emails?

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Written by Andrea
Updated over a week ago

How to make my own email template?

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Written by Andrea
Updated over a week ago