You created an automation, it sent you an email. You want to track the open and send a new email to not-openers. Great!

The most common issue is forgeting to put a WAIT period before CONDITIONs.

The reason?

Let's check this automation:

After somebody gets the tag: "test" this automation will send the email and check the condition.

The problem is, that this process - sending this email and checking the condition - takes 0.0001 second. This is not enough time for your subscriber to open this email so everybody ends up on the NO branch.

What you should do:

ALWAYS use a WAIT period AFTER EVERY EMAIL SENDING:

That's it, you are ready to track who opened your email and who didn't and use it as a condition.

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